Privacy Policy 96m casino – Malaysia Player Data Protection

Introduction

96m casino is an online casino platform operating under the highest international security and privacy standards. This Privacy Policy applies to all users who access our official website at 96mcasino.onl, the 96m casino mobile app, and any related services we offer.

We understand that your trust is our most valuable asset. That is why we take privacy seriously. Every data management decision at 96m casino is made with the interests and safety of our members in mind — especially players across Malaysia.

This policy is written in plain language so every member knows exactly what happens to their information — not buried in hard-to-understand legal jargon.

Personal Data We Collect

96m casino only collects data that is strictly necessary to provide a secure, seamless service that meets legal requirements. The following are the categories of data we collect:

Data You Provide Directly

• Full name as shown on a valid identification document.
• Active email address for account communications.
• Mobile phone number for two-factor authentication (2FA).
• Date of birth for age verification purposes (18 years and above).
• Current residential address for KYC compliance requirements.
• Bank account details or digital wallet information for processing deposits and withdrawals.
• A copy of your identification document (national ID / passport) when requested during the KYC process.

Automatically Collected Data

• Device IP address when accessing the platform.
• Web browser type and operating system version.
• Game session logs including date, time, and game type.
• Financial transaction records including deposits and withdrawals.
• Cookie data and similar tracking technologies (see Section 6).

How Your Data Is Used

96m casino uses your personal data solely for legitimate purposes directly related to platform operations. We do not use your data for any other purpose without your explicit consent.

• Account Management: Registering and maintaining your member account, processing logins, and keeping your account secure at all times.
• Identity Verification (KYC): Meeting legal compliance requirements related to age and identity verification to prevent fraud and money laundering.
• Transaction Processing: Processing deposits and withdrawals quickly and securely via supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and other security threats to your account and our platform.
• Service Communication: Sending important notifications related to your account, transactions, service updates, and information you need as an active member.
• Experience Enhancement: Analyzing usage patterns in aggregate (not individually) to improve platform design, game selection, and support services.
• Legal Compliance: Complying with applicable legal and regulatory obligations, including cooperating with competent authorities when required by law.

Data Sharing & Disclosure

96m casino does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in certain limited situations, we may share your data as follows:

Trusted Service Providers

We work with selected third-party service providers to support our platform operations, including payment processors, secure cloud service providers, and licensed gaming software providers. All such providers are bound by strict data protection agreements and are only permitted to use your data for the purposes we specify.

Legal Requirements

96m casino may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies when lawfully required by law or court order. In such situations, we will disclose only the minimum data necessary.

Security Protection

In certain cases involving fraud, money laundering, or serious security threats, we reserve the right to share relevant information with financial anti-crime bodies or other industry platforms for mutual protection purposes.

Data Security & Technical Protection

96m casino continually invests in the latest security infrastructure to ensure your data is always protected. The technical and organisational measures we implement include:

• 256-bit SSL/TLS Encryption on all communications between your browser and our servers.
• Data encryption at rest (at-rest encryption) for all sensitive data stored in our database.
• Multi-layer firewall and an intrusion detection system (IDS/IPS) operating 24 hours a day.
• Role-based access control (RBAC) ensuring that only authorized personnel can access members' sensitive data.
• Regular security audits by independent third parties to identify and remediate any vulnerabilities before they are exploited.
• Two-Factor Authentication (2FA) available to all members to add an extra layer of protection to their accounts.
• Real-time anomaly monitoring to detect suspicious login activity or abnormal transaction patterns.

Cookies & Tracking Technologies

96m casino uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as Login, session verification, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand platform usage in aggregate for technical improvements. This data does not identify individuals.
• Functional Cookies: Saving your preferences such as language, display settings, and personal preferences for a more comfortable experience.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 96m casino platform.

Your Rights as a Data Subject

As a 96m casino member, you have the following rights regarding your personal data. All requests will be processed by our team within 14 working days:

• Right of Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data ("right to be forgotten"), subject to our legal obligations to retain certain records.
• Right to Restriction: Request that we restrict the processing of your data in certain situations.
• Right to Portability: Request your data in a machine-readable format for transfer to another service provider.
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the above rights, please contact the 96m casino support team via 24/7 LiveChat or email at [email protected]

Data Retention Period

96m casino retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

Once the retention period expires, data will be permanently deleted or anonymised in accordance with our secure deletion procedures.

Third-Party Links & Services

The 96m casino platform may contain links to third-party game provider websites or services that operate under their own privacy policies. 96m casino is not responsible for the privacy practices of any such third parties.

We recommend reading the privacy policy of any third-party website or service you access through our platform before providing them with any personal information.

All game providers partnering with 96m casino are selected based on stringent security and privacy standards, and hold valid licences from internationally recognised regulatory bodies.

Changes to This Privacy Policy

96m casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to your registered email address for significant changes.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.

Your continued use of the 96m casino platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.

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